How to Survive Without a Loan Processor

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Just the thought of working with a loan processor makes some mortgage professionals cringe. Let’s face it, for a variety of reasons, loan processors have gotten a bad rap. If you happen to be one of those folks who is just determined to make it without a loan processor, stay tuned for a few survival tips that may make your life a whole lot easier.

Peak Performance Training FieldWhile it may be more challenging (and a lot less profitable) to function without the help of a loan processor, it is possible to do so. Here are a few things to keep in mind if you decide to go that route:

1. Learn Loan Processing and Underwriting – If you don’t want to work with a loan processor you’d better know your stuff! We are not talking about knowing the basics here. You need to have in-depth knowledge about loan processing and underwriting. The two most important things to know about processing and underwriting are a) how to validate information quickly and b) how to clear underwriting conditions without getting more conditions added on. If you don’t have the time to learn the ropes through hands on experience, you may want to find a class like our Loan Processing Solutions course to help you bridge the knowledge gap. (more…)

How to Excel at Loan Processing

To be a victim or a victor? That's the real question! Your answer to that question will determine how likely you are to excel or fail at mortgage loan processing.

Welcome today 15 of 21 Days to Better Loan Processing.

In our work to improve the operations of thousands of mortgage professionals over the years, we discovered that it is the loan processor on the team that is usually the most stressed out andVictor-victim_Choice unhappy. Loan processors know that they are the driving force behind a production engine that is moving at tremendous speed. They also know that everything they do impacts multiple departments and many lives. With huge responsibility on their shoulders, they press on day after day. They often do so without appreciation or recognition for the essential contribution they make to the company’s bottom line. Maybe you know someone living this experience. Maybe, just maybe, it's you...

Hi I'm Stephanie Graham, the loan processing peak performance coach at I've worked in the financial services industry for more than three decades on both the retail and wholesale side. I've made contribution to the industry by serving in many capacities including branch manager, district manager, loan officer, senior loan processor, underwriter, contract processor, educator and more. As co-founder of Complete Mortgage, I took the lead in developing the industry’s first comprehensive training for in-house and contract loan processors. Since that time, our training workbook Loan Processor in a Box has helped more than 3,000 industry professionals. Our comprehensive training program Loan Processing Solutions that was originally developed for and taught at College of Southern Nevada and is now available online in an expanded format. If you or someone you know are facing frustration and overwhelm with loan processing, the tips that follow just may help. And if you actually need to develop or improve your loan processing skills, before I’m done, I promise to share you a few options for getting the help you want.

Let’s get back to our topic: Taking a pause so you can perform at peak levels. Most loan processors have more love for the industry than disdain. They know that the industry has its ups and downs so they place the greatest value on their ability to help others. In this lesson I will provide 3 quick tips on how you can be efficient, productive and happy (more…)

New 3-Payment Plan for Loan Processing Training


Registering for mortgage loan processing training is easier than ever with our new easy payment plan. Now you can choose from the traditional full      3-Payment Plan Optionpayment option or select our easy payment plan which allows you to split your registration fee into 3 payments. Your first payment happens immediately at registration. The second payment happens in 30 days and the third payment happens at 60 days. You get full access to the course content at signup.

What are you waiting for? Visit our website and get started today!

What Are You Paying Attention To?

Succeed_at_fast_and_efficient_mortgage_loan_processingGreat mortgage loan processing is about paying attention to the details. Many of the complications that occur during the home loan process are the result of important details being missed. Setting up a system that allows you to review important steps for accuracy and completion will eliminate a ton of headaches down the road. Try using checklists or reverse engineering the entire process to keep the loans in your pipeline moving toward closing and funding. Want to learn more about mortgage loan processing? Visit our website at

What is Your Success Habit for 2016?

Succeed_at_excellent_loan_processingIt is mid-month already. How are you coming along with the things you resolved to change in your life? Before you chart a new course for this year, remember to look back and reflect on your biggest wins as well as the things that were, well...not such a big win. Most of us have things from the previous year that we would rather not experience again. A good way to open to better experiences is to take an honest look at those situations and notice how they contributed to your growth. Take a moment to ask yourself:

  • What were the sign posts that I missed along the way?
  • How has this seemingly unpleasant/unfortunate situation changed my life for the better?
  • What new intention(s) has this event/situation inspired?

Next, take a step in the direction of your new intention. It does not have to be a big step. Just a little something to get the momentum going. That momentum will carry you to the next step. Then, just keep going.

If you would like to improve your loan processing ability, we are here to help with that. Join us for our loan processing solutions class. It just may be a step in the right direction.



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